Miscellaneous Policies

1. Cancellation

SeventhAddiction.com believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

Cancellations will be considered only if the request is made within 24 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
No cancellations are entertained for those products that the (Company Name) marketing team has obtained on special occasions like Pongal, Diwali, Valentine’s Day etc. These are limited occasion offers and therefore cancellations are not possible.

In case of receipt of damaged or defective product please report the same to our Customer Service team. The request will, however, be entertained once it is checked and determined at our end. This should be reported within 2 days of receipt of the products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 2 days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.

3. Shipping & Delivery

For national buyers, orders are shipped via courier. Orders are shipped within 7-10 working days. SeventhAddiction.com is not liable for any delay in delivery by the Courier Company / postal authorities and only guarantees to hand over the consignment to the Courier Company or postal authorities within 7-10 working days from the date of the order and payment. Delivery of all orders will be to registered address of the buyer as per the credit/debit card only at all times (Unless specified at the time of Order). SeventhAddiction.com is in no way responsible for any damage to the order while in transit to the buyer.